PRIVACY POLICY
Last Updated: June, 1st, 2024
1. PRIVACY POLICY
This Privacy Policy describes how ShoutOuting's website ("ShoutOuting," "we," "us," or "our") collects, uses, discloses, and stores your information. This Privacy Policy applies to information obtained through https://shoutouting.com (the "website") and our service offerings (collectively, the "services").
This Privacy Policy applies to various uses of our services and your use of such services in any capacity, including as an advertiser, social media marketer, user, client, customer, group admin, user, advisor, partner or anyone (collectively called as "user") using the services of ShoutOuting.
There will be third parties who will take users' data and market ShoutOuting branded. Please note that ShoutOuting is an innovative online platform designed to connect advertisers with social media group managers, also known as "Publishers." The Service aims to facilitate efficient and effective advertising across various social media platforms, including Facebook, Telegram, WhatsApp, and LinkedIn. Therefore, ShoutOuting is only responsible for the data collection on its website and not for any data collected by third parties.
By using the Services, you are agreeing to the practices described in this Privacy Policy. If you do not agree to the practices described in this Privacy Policy, please do not access or use the Services.
1.1 Information We Process On Behalf Of Our Users
Our users may choose to use our services to process some of their data, which may include personal information. We act purely as a data processor for this data, following our users' instructions and adhering to the services that are being offered through ShoutOuting's website.
2. THE INFORMATION WE COLLECT
2.1. Information You Provide
When you register for our Services, we ask for your name, email address, phone number, business name, and title.
2.2 Information from Third-Party Cloud Services
If you connect our Services to third-party cloud-based services and grant the necessary permissions, you authorize us to access and retrieve content ("Third Party Service Content") from those services to enhance your experience. This content may be copied to our servers, where it can be stored, aggregated, modified, removed, or shared with other users if you choose to do so. This enables us to provide functionalities like search, data analytics, visualization, and user management. The type of data copied depends on what you store in the third-party services. You can disconnect these services at any time, stopping further data collection from them.
2.3. Communications and Interactions
We may collect information you provide during interactions with other users through the Services or when communicating with our sales or customer support team.
2.4. Payments
If you make payments through our Services, we will ask for your payment information, such as your credit card number, to process the transactions through our vendors.
2.5. Information We Collect Automatically
We may automatically record certain information from your web browser when you use our Services or interact with us. This includes using technologies like log files, cookies, clear gifs, web beacons, or tracking pixels. Automatically collected information may cover your device type, operating system, browser type and language, internet service provider, domain name, IP address, device and mobile ad identifiers, the website that referred you to our site, the web pages you view (with timestamps), the services or functionalities you access or use (with timestamps), and the subject of the ads you interact with. This information is used for analytics, determining popular service features, recognizing user access from paid advertisers or affiliate sites, determining relevant advertising, evaluating ad campaign success, and as described in this Policy.
3. COOKIE POLICY
ShoutOuting's website uses tracking technologies, including cookies, and by using our site, you consent to their use as outlined in this Policy. Cookies are small text files stored on your device when you visit a website, helping recognize your device and remember information such as preferences and actions. We use essential cookies for basic functionalities like navigation and secure access, performance and analytics cookies to gather data on website usage and improve functionality, functional cookies to remember your choices and personalize your experience, and advertising and targeting cookies to deliver relevant ads and measure their effectiveness. We also use third-party cookies for usage statistics and advertising. You can manage your cookie preferences through your browser settings: in Google Chrome (Settings > Privacy and security > Cookies and other site data), Mozilla Firefox (Options > Privacy & Security > Cookies and Site Data), Safari (Preferences > Privacy), and Microsoft Edge (Settings > Privacy, search, and services > Cookies and site permissions). Disabling cookies may affect website functionality. This Cookie Policy may be updated periodically to reflect practice changes or for operational, legal, or regulatory reasons; please review it periodically to stay informed.
4. HOW WE USE YOUR INFORMATION
We use the information we collect about you (as described in this Privacy Policy) for a variety of business and operational purposes, depending on the types of information and the specific Service you use. These purposes include:
a. Service Provision: Completing purchases or providing the Services you have requested, including payment related.
b. Customer Support: Responding to your requests for information and providing effective and efficient customer service.
c. Updates and Notifications: Send you updates and information about the services you have purchased from us.
d. Advertising and Content Customization: Customizing the advertising and content you see on the services.
e. Understanding Interests: Gaining insights into your interests and needs to improve the Services.
f. Analysis and Research: Conducting analysis, research, and reporting on the use of our services.
g. Personalization: Allowing us and our advertising partners to personalize the content and advertising on the Services and on third-party platforms.
h. Insights and Development: Synthesizing insights from using different Services to manage and enhance the Services' performance and develop new products, features, and services.
i. Security: Securing our websites, products, software, or applications.
j. Issue Resolution: Understanding and resolving app crashes and other issues.
k. Legal Compliance: Complying with applicable legal obligations and establishing, exercising, or defending our legal rights.
l. Fraud Prevention: Preventing fraud, unauthorized access/use of the Services, breaches of terms and policies, or other wrongful behaviour.
m. Specific Purposes: Using your information for particular purposes described at the point of collection.
n. Aggregate/Anonymous Data: We may aggregate and/or anonymize any information collected through the Services so that it can no longer be linked to you or your device ("Aggregate/Anonymous Information"). We may use Aggregate/Anonymous Information for any purpose, including research and marketing, and may also share this data with third parties, including advertisers, promotional partners, and sponsors.
5. LEGAL BASES FOR PROCESSING PERSONAL INFORMATION
The laws in some jurisdictions require companies to tell you about the legal grounds relied on to use or disclose your information. To the extent those laws apply, our legal grounds are as follows:
a. To honor our contractual commitments to you Much of our processing of personal information is to meet our contractual obligations to our users or to take steps at users' requests in anticipation of entering into a contract with them. For example, we handle personal information on this basis to allow you to use the Services.
b. In many cases, we process personal information on the ground that it furthers our legitimate interests in commercial activities in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals. This includes providing security for our websites, products, software, applications, and Services; operating our business and our Services; ensuring safe environments for our staff and visitors; making and receiving payments; complying with legal requirements and defending our legal rights; preventing fraud and knowing the customer to whom we are providing Services.
c. Where required by law, and in some other cases, we handle personal data on the basis of your consent.
d. We need to use and disclose personal information in certain ways to comply with our legal obligations (such as our obligation to keep track of purchases for tax and auditing purposes).
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please get in touch with us using the contact details provided under the "Contact Information" section below.
6. ONLINE ANALYTICS, ADVERTISING, AND MARKETING
6.1 Analytics
We may use third-party analytics services to collect and analyze usage data via cookies and similar tools. These services help us with auditing, research, reporting, fraud prevention, and enhancing certain features. The information collected is disclosed to or directly collected by these vendors to evaluate your use of our Services.
6.2 Online Advertising
Our Services incorporate third-party advertising technologies to deliver relevant ads both on our Services and other websites you visit. These third parties may use cookies, pixel tags, and similar technologies to gather information about your use of the Services. Ad networks and servers, such as Google Analytics and DoubleClick, also place their own cookies and tracking technologies on your device. They use this information to deliver targeted ads for products and services that might interest you.
We do not have access to, nor does this Privacy Policy govern the use of cookies or tracking technologies by non-affiliated third parties. To learn more about tailored browser advertising and controlling cookies, visit the Network Advertising Initiative's Consumer Opt-Out link, the Digital Advertising Alliance's Consumer Opt-Out link, or Your Online Choices. To opt-out of Google Analytics for display advertising or customize Google ads, visit the Google Ads Settings page. We are not responsible for these opt-out mechanisms' availability or accuracy.
7. THIRD-PARTY LINKS AND FEATURES
The Services contain links to and integrate with websites and services provided by third parties, including, without limitation, Developers and Platform Customers (where applicable). Any information you provide on third party sites or services is provided directly to that third party and is subject to that third party's policies, if any, governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links are displayed on the Services. We encourage you to learn about third parties' privacy and security policies before providing them with your information.
8. DATA RETENTION
We will retain your information for as long as necessary to provide our services and for the other purposes outlined in this notice. Additionally, we store data to comply with contractual and legal obligations and when we have a legitimate interest, such as improving and developing our services and enhancing their safety, security, and stability. We may also retain your information to defend or establish our legal rights, respond to valid legal requests in the event of a merger or acquisition, or enforce our terms.
In determining the retention period for personal data, we consider the purposes, amount, nature, and sensitivity of the data, as well as the potential risk of harm from unauthorized use or disclosure.
9. CHILDREN'S PRIVACY
ShoutOuting we prioritizes the privacy and protection of children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children without verifiable parental consent. If we discover such information has been collected without permission, it will be promptly deleted. With parental consent, we may collect limited information such as the child's name, date of birth, email address, username, password, and parents' contact details to provide and improve our services, communicate effectively, ensure user safety, and comply with legal requirements. This information is not shared with third parties except when necessary for service provision, legal compliance, or ensuring safety. Parents have the right to review, delete, and withdraw consent for their child's information by contacting us at we@shoutouting.com. We implement reasonable security measures to protect children's data, though absolute security cannot be guaranteed. Significant policy changes will be communicated to parents, and necessary consent will be obtained. For any questions or concerns, please contact us.
10. YOUR CHOICES AND RIGHTS
This section outlines your rights under the General Data Protection Regulation (GDPR) and how we manage your personal data.
10.1 Data Controller
The data controller responsible for your personal data is Informatics LLC.
10.2 Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
a. Consent : You have given explicit consent for the processing of your personal data.
b. Contract : Processing is necessary for the performance of a contract with you.
c. Legal Obligation : Processing is necessary for compliance with a legal obligation.
d. Legitimate Interests : Processing is necessary for the purposes of our legitimate interests, such as improving our services and ensuring the security of our website.
10.3 Your GDPR Rights
Under the GDPR, you have the following rights regarding your personal data:
a. Right to access
You have the right to request access to your personal data and obtain a copy.
b. Right to Rectification
You have the right to request the correction of inaccurate or incomplete personal data.
c. Right to Erasure
You have the right to request the deletion of your personal data under certain conditions.
d. Right to Restrict Processing
You have the right to request the restriction of processing your personal data under certain conditions.
e. Right to Data Portability
You have the right to request the transfer of your personal data to another data controller.
f. Right to Object
You have the right to object to the processing of your personal data for direct marketing or other legitimate interests.
g. Right to Withdraw Consent
You have the right to withdraw your consent to the processing of your personal data at any time.
h. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
i. Exercising Your Rights
To exercise your GDPR rights, please contact us at:
Email: support@shoutouting.com .
We will respond to your request within one month. If we require more time, we will inform you of the extension and the reasons for it.
11 Data Security
We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized access, loss, or misuse.
12 International Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
13 Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
14 Contact Us
If you have any questions about this Privacy Policy or your data privacy rights, please contact us at:
Email: support@shoutouting.com .